Privacy Policy

Privacy Policy for Brio Travel Co., Ltd.

Last Updated: [October 26, 2024]

At Brio Travel Co., Ltd. (“we,” “us,” “our,” or “Brio Travel”), operating from https://briotravel.co.th, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website and services.

By accessing our website and providing your information, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide Voluntarily:

  • Contact Data: Such as your full name, email address, phone number, and physical address when you make an inquiry, book a trip, or subscribe to our newsletter.
  • Booking and Payment Data: Such as passport details, date of birth, nationality, flight preferences, dietary requirements, and payment information (credit/debit card details are processed securely by our third-party payment processors and are not stored on our servers).
  • Communication Data: Any correspondence you have with us via email, contact forms, or phone calls.

b. Information Collected Automatically:

  • Technical Data: Your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, including pages visited, time spent on pages, clickstream data, and the resources that you access.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage your travel bookings, arrangements, and payments.
  • To communicate with you, including responding to your inquiries and sending booking confirmations and updates.
  • To provide you with customer support.
  • To send you marketing and promotional communications (only if you have opted-in), such as newsletters and special offers. You can opt-out at any time.
  • To personalize and improve your experience on our website.
  • To analyze website usage and trends to enhance our content, services, and marketing strategies.
  • To prevent fraudulent transactions and ensure the security of our website.
  • To comply with legal obligations and regulatory requirements.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

  • Performance of a Contract: To fulfill our obligations related to your travel booking.
  • Consent: Where you have given us explicit consent, for example, for marketing communications.
  • Legitimate Interests: To operate our business and provide you with the best possible service, where your interests and fundamental rights do not override those interests.
  • Legal Obligation: To comply with applicable laws.

4. How We Share Your Information

We may share your information with third parties only in the following circumstances:

  • Service Providers: We share your data with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and tour operators, airlines, hotels, and other suppliers necessary to fulfill your travel arrangements.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. International Data Transfers

As a travel agency, your information may be transferred to and processed in countries outside of Thailand or your home country, including countries that may not have the same data protection laws. This is necessary to make international travel arrangements. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent – Where we rely on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at the details provided below.

8. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:

  • By Email: info@briotravel.co.th
  • By Phone: +662-676-3663
  • By Mail: Brio Travel Co., Ltd